Refund Policy

At **Buji Silk**, we take pride in the quality of our silk products and aim for complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

### 1. Returns

You have **30 days** from the date of delivery to request a return or exchange. To be eligible for a return, your item must:

- Be unused and in the same condition that you received it.
- Be in the original packaging with all tags and labels attached.

To initiate a return, please contact our customer service team at [your email] with your order number and reason for the return. We will provide instructions on how to send the item back to us.

### 2. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within **7-10 business days**.

### 3. Non-Refundable Items

Certain items are **non-refundable**:

- Gift cards
- Sale items (unless they are defective)
- Customized or personalized items

### 4. Exchanges

We will gladly exchange items if they are defective, damaged, or if you need a different size or color. Exchanges are subject to product availability. Please contact us to arrange an exchange.

### 5. Shipping Costs

- **Return Shipping**: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong or defective item received).
- **Refund of Shipping Fees**: Original shipping fees are non-refundable, except in cases where the item was damaged, defective, or incorrect.

### 6. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, first check your bank account or credit card statement again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still haven’t received your refund, please contact us at [your email].